Technician Performance Audits
Full breakdowns of hours sold, flagged vs. clocked, efficiency, and productivity by tech — with clear hours lost/gained and revenue-impact figures.
FIXED OPS & PERFORMANCE ANALYTICS
Torque puts torque behind your fixed ops.
We turn raw service-department data into technician performance scores, hours lost/gained reports, and op-code intelligence — so your dealership stops guessing and starts optimizing.
0
Repair orders analyzed / mo
0%
Data accuracy after cleanup
0+
Avg. hours/tech gained
TRUSTED BY SERVICE DIRECTORS AT
METRO CDJR
LAKESIDE FORD
SUMMIT AUTO GROUP
VANGUARD TOYOTA
IRONCLAD MOTORS
WHAT WE DO
Diagnostics for the whole service drive.
We plug into the data you already generate and surface the numbers your DMS report never shows you.
Op Code & RO Frequency Analysis
De-duplicated, subtotal-free op code counts across every location — so you know exactly which operations drive your repair-order volume.
Labor Cost vs. Revenue Modeling
Net contribution per technician after wage cost — see who's actually driving fixed-ops profit and who's quietly costing you money.
Full-Year Forecasting
Project Q1 performance forward into a defensible year-end forecast for staffing, revenue, and capacity planning.
Multi-Location Benchmarking
Compare op-code mix, RO percentages, and efficiency across every rooftop in your group, side by side.
Custom Reporting Builds
Board-ready Excel and dashboard deliverables — charts, pivot views, and exec summaries built around your KPIs.
HOW WE WORK
From raw exports to a decision, in four steps.
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01
Ingest
Send us your DMS exports — technician hours, RO detail, op codes, whatever you've got. We handle the messy Excel files.
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02
Clean & Normalize
We strip embedded subtotals, de-duplicate repair orders, and reconcile op codes so every number ties back to source data.
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03
Analyze
Efficiency, productivity, gain/loss, and cost-vs-revenue models get built per technician, per location, per op code.
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04
Deliver
You get a formatted, multi-sheet workbook with charts and an exec summary — ready for your next fixed-ops meeting.
WHY IT MATTERS
The numbers your DMS summary screen doesn't show.
$1.2M+
Identified in recoverable labor revenue across engagements
312
Average op codes analyzed per location, per quarter
4.6hrs
Average technician efficiency gain post-audit
100%
Repair orders de-duplicated before every count
OUR PRODUCTS
We don't just audit inventory. We built the tool for it.
VINtage is our in-house vehicle profit tracker — built for classic and vintage dealers who need to know their real margin on every unit, not just their asking price.
VINTAGE / PROFIT TRACKER
Every vehicle, every dollar, tracked from acquisition to sale.
- Scan the VIN, skip the typos. Point a phone camera at the door-jamb barcode and the VIN populates instantly.
- Auto-decoded year, make & model. Every VIN is resolved against the NHTSA database the moment it's scanned.
- Recon costs roll up automatically. Log parts, labor, and detail costs per vehicle — total investment updates live.
- Gross profit & margin, always current. Set a selling price and instantly see profit, margin %, and days in inventory.
ABOUT TORQUE ADVISORY GROUP
Built by people who read repair orders for fun.
Torque Advisory Group works exclusively with dealership service departments — fixed ops managers, service directors, and dealer principals who are tired of static PDF reports and want an actual answer to "who is costing us money and why."
We combine dealership domain knowledge with rigorous data engineering: every technician score, every op code count, every forecast is traceable back to the source repair order. No black boxes.
- Independent — we don't sell parts, DMS software, or warranties
- Data-first — every recommendation ties to a number you can audit
- Built for fixed ops — not generic BI consultants guessing at your business
GET STARTED
Ready to see what your data's been hiding?
Send us a recent export — we'll come back with a no-obligation snapshot of your service department's performance.