Technician Performance Audits
Full breakdowns of hours sold, flagged vs. clocked, efficiency, and productivity by tech — with clear hours lost/gained and revenue-impact figures.
FIXED OPS & PERFORMANCE ANALYTICS
Stop guessing what's costing you money in fixed ops.
We turn raw service-department data into technician performance scores, hours lost/gained reports, labor cost and expense breakdowns, and op-code intelligence — so you know exactly where the money's going before it's gone.
85
Technicians normalized in a single multi-location analysis
100%
Repair orders de-duplicated before any op code is counted
5
Locations rolled up into one executive summary
BUILT FROM THE SERVICE DRIVE — NOT A CONSULTING DECK
10+ years running dealership fixed ops
Former dealership General Manager
CDK DMS implementation lead
Cornell-certified in AI Strategy
Independent — no parts, no DMS software, and no warranties to sell you.
WHAT WE DO
Diagnostics for the whole service drive.
We plug into the data you already generate and surface the numbers your DMS report never shows you.
Op Code & RO Frequency Analysis
De-duplicated, subtotal-free op code counts across every location — so you know exactly which operations drive your repair-order volume.
Labor Cost vs. Revenue Modeling
Net contribution per technician after wage cost — see who's actually driving fixed-ops profit and who's quietly costing you money.
Full-Year Forecasting
Project Q1 performance forward into a defensible year-end forecast for staffing, revenue, and capacity planning.
Multi-Location Benchmarking
Compare op-code mix, RO percentages, and efficiency across every rooftop in your group, side by side.
Custom Reporting Builds
Board-ready Excel and dashboard deliverables — charts, pivot views, and exec summaries built around your KPIs.
HOW WE WORK
From raw exports to a decision, in four steps.
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01
Ingest
Send us your DMS exports — technician hours, RO detail, op codes, whatever you've got. We handle the messy Excel files.
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02
Clean & Normalize
We strip embedded subtotals, de-duplicate repair orders, and reconcile op codes so every number ties back to source data.
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03
Analyze
Efficiency, productivity, gain/loss, and cost-vs-revenue models get built per technician, per location, per op code.
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04
Deliver
You get a formatted, multi-sheet workbook with charts and an exec summary — ready for your next fixed-ops meeting.
WHY IT MATTERS
The numbers your DMS summary screen doesn't show.
A service department can run at 100–120% efficiency on paper and still lose billable hours to comebacks, unapplied time, and work that never gets flagged. None of it appears on the summary screen.
The gap
Most departments sit below their labor gross profit target and cannot see, technician by technician, exactly where it is going.
100%
Every repair order de-duplicated and reconciled to source before a single number is reported. No inflated counts, no black boxes.
Traceable
Every technician score, op-code count and forecast ties back to the exact repair order it came from. You can audit any figure we give you.
OUR PRODUCTS
We don't just audit inventory. We built the tool for it.
VINtage is our in-house vehicle profit tracker — built for classic and vintage dealers who need to know their real margin on every unit, not just their asking price.
VINTAGE / PROFIT TRACKER
Every vehicle, every dollar, tracked from acquisition to sale.
- Scan the VIN, skip the typos. Point a phone camera at the door-jamb barcode and the VIN populates instantly.
- Auto-decoded year, make & model. Every VIN is resolved against the NHTSA database the moment it's scanned.
- Recon costs roll up automatically. Log parts, labor, and detail costs per vehicle — total investment updates live.
- Gross profit & margin, always current. Set a selling price and instantly see profit, margin %, and days in inventory.
DIGITAL DOWNLOADS
Buy the tools we use, without hiring the consultant.
Standalone, self-contained tools for dealers who want the analytics without a full engagement — buy once, download instantly, no account required.
FIXED OPS / FREE TOOL
Fixed Ops Profit Calculator
Set your labor gross profit target, enter three numbers, and see exactly where you stand against it — plus what it takes to close the gap and what the gap is costing you per year.
- Set your own GP target. See your gap in points, not guesswork, with a goal marker on the meter.
- Two ways to close it. The rate you would need, or the technician cost you would need.
FIXED OPS / KPI TRACKER
Service Dept. KPI Dashboard
A Power BI-style performance tracker for your service department — labor efficiency, ELR, technician leaderboard, op-code frequency, and revenue trends in one screen.
- Enter your own numbers. Built-in Edit Data mode — no spreadsheet or DMS export required.
- Save, export, re-import. Your data is saved in your browser, plus JSON export/import to back it up or move it.
- Works anywhere, forever. A single file that opens in any browser, online or off. Light and dark themes included.
$79 one-time
FIXED OPS / COST & STAFFING
Technician Productivity Analyzer
The tool that tells you where the year ends up — and while there's still time to change it. Enter a quarter, and it projects the full year by technician, by store.
- Full-year forecast from one quarter. See the year you are on pace for while you can still correct it.
- What each tech actually costs you. Their pay rate against what they produce — net contribution and breakeven hours per tech.
- Built for multiple rooftops. Paste a DMS export, roll up every store, and print the executive summary.
$399 one-time
FIXED OPS / MONTHLY REVIEW
Fixed Ops P&L Snapshot
A complete service and parts P&L you run every month — labor gross, parts gross, expenses, net, and the absorption number your dealer principal actually asks about.
- This month vs. last month. Every line item, with the change flagged good or bad automatically.
- Scored against your targets. Labor gross, parts gross, net to gross, and absorption — each with your goal marked.
- Print a review packet. One click gives you a clean, boardroom-ready handout. Save and export your months.
$499 one-time
Let us do this with you
The tools show you the number. We work alongside your fixed ops team to actually move it — rate strategy, technician productivity, and pay plans that hold.
ABOUT TORQUE ADVISORY GROUP
Built by people who read repair orders for fun.
Torque Advisory Group works exclusively with dealership service departments — fixed ops managers, service directors, and dealer principals who are tired of static PDF reports and want an actual answer to "who is costing us money and why."
We combine dealership domain knowledge with rigorous data engineering: every technician score, every op code count, every forecast is traceable back to the source repair order. No black boxes.
- Independent — we don't sell parts, DMS software, or warranties
- Data-first — every recommendation ties to a number you can audit
- Built for fixed ops — not generic BI consultants guessing at your business
GET STARTED
Ready to see what your data's been hiding?
Send us a recent export — we'll come back with a no-obligation snapshot of your service department's performance.